State of Tennessee Implements Pioneering Electronic Case Management System for Adult Protective Services

Department of Human Services will use Lagan Enterprise Case Management to coordinate, administer and monitor an average of 11,000 annual Adult Protective Services cases state-wide

PR Newswire — September 7, 2010

ROCKVILLE, Md., Sept. 7 /PRNewswire/ — Lagan, the global leader in government to citizen (G2C) technology, today announces it has successfully delivered Lagan’s Enterprise Case Management (ECM) solution across all 95 counties state-wide to the Tennessee Department of Human Services (DHS) Adult Protective Services (APS) Program.

The Tennessee DHS APS investigates reports of abuse, neglect and financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. In 2009 the division served 10,886 vulnerable adults across the state and investigated 9,464 referrals. The 150 staff members in Tennessee responsible for assessing the need for protective services to reduce identified risks, can leverage Lagan’s Enterprise Case Management (ECM) solution state-wide from the office or in the field. The solution:

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